E-Commerce and Consumer Law (Droit de l’E-commerce et de la Consommation) has become a critically important field of law for companies seeking to operate in a sustainable, secure, and legally compliant manner within today’s rapidly digitalizing economic environment. As traditional trade models have been replaced by online sales channels, consumer behavior has undergone a fundamental transformation. This shift has brought significantly broader legal obligations for sellers and service providers. Today, full compliance with consumer legislation is just as essential as gaining a competitive advantage, as it directly affects brand reputation and long-term commercial success.
TURKIUS Law aims to minimize the legal risks of entrepreneurs, SMEs, and large-scale companies operating in the digital economy through its comprehensive consultancy services in the field of E-Commerce and Consumer Law (Droit de l’E-commerce et de la Consommation). Our expert team closely follows the dynamics of digital commerce and adopts a preventive law approach to ensure compliance with current legislation while proactively preventing potential future disputes.
Distance selling agreements, remote sales contracts, and pre-contractual information texts provided to consumers constitute the legal foundation of e-commerce activities. TURKIUS Law supports its clients in drafting, updating, and tailoring these agreements in full compliance with applicable legislation and in line with the specific commercial models of their businesses. Proper regulation of the right of withdrawal, transparent return and exchange procedures, and legally compliant delivery and refund processes play a crucial role in preventing consumer disputes.
Compliance with consumer law is not limited to contractual documentation alone. Pre-sale and post-sale information obligations, pricing policies, promotional campaigns and discount practices, subscription models, and automatic renewal systems must all be carefully assessed within the framework of consumer legislation. Within the scope of E-Commerce and Consumer Law (Droit de l’E-commerce et de la Consommation), the prevention of unfair commercial practices and legal review of misleading advertising and promotional activities are also among the core services provided by TURKIUS Law.
In the event of consumer disputes, we aim to effectively protect the rights and interests of our clients. The management of consumer complaints, applications before consumer arbitration committees, mediation processes, and, where necessary, litigation before consumer courts are handled with a professional and solution-oriented approach. Our primary objective is to resolve disputes as swiftly as possible without damaging ongoing commercial relationships.
The borderless nature of digital commerce exposes companies to the consumer legislation of multiple jurisdictions. In foreign-related e-commerce activities, TURKIUS Law works in cooperation with legal professionals from relevant jurisdictions within the scope of its international legal network, contributing to the effective management of legal risks arising from cross-border sales. In this context, multi-layered legal analyses are conducted for companies engaged in e-export, digital marketplaces, and online service provision.
As a constantly evolving field driven by technology, E-Commerce and Consumer Law (Droit de l’E-commerce et de la Consommation) also requires legal assessment of new business models such as mobile applications, digital platforms, subscription-based services, and digital payment infrastructures. TURKIUS Law adopts a holistic perspective by addressing the intersection of these models with consumer law, data protection, and contract law, aiming to provide businesses with a secure and reliable legal framework.
In line with a preventive law approach, aligning internal processes of e-commerce companies with applicable legislation, conducting employee awareness and training activities, and developing internal policies and procedures form an integral part of our consultancy services. A properly structured e-commerce legal infrastructure not only helps avoid regulatory sanctions but also enhances brand credibility and customer trust.
In conclusion, E-Commerce and Consumer Law (Droit de l’E-commerce et de la Consommation) is an indispensable component of commercial activity in the digital age. With its up-to-date legal expertise, strategic mindset, and deep understanding of the digital economy, TURKIUS Law supports its clients in growing their online businesses with confidence and legal certainty.
