E-Commerce Law and Consumer Disputes

In today’s rapidly evolving digital age, a significant portion of commerce is conducted through online platforms. As traditional shopping habits are replaced by digital consumer behavior, it is increasingly important for businesses not only to gain a competitive edge, but also to operate in full compliance with relevant legal frameworks.

TURKIUS Law, a Turkey-based law firm, provides comprehensive and solution-oriented legal services in the field of e-commerce and consumer law. We support clients of all sizes—from entrepreneurs to major digital platforms—by offering tailor-made legal assistance that helps them grow safely in the digital environment.

Our services include the preparation and review of distance sales agreements, legally compliant structuring of the right of withdrawal, fulfillment of pre-contractual disclosure obligations, management of product return procedures, and drafting of e-commerce legal texts in accordance with current legislation.

We also assist in evaluating consumer complaints, preventing unfair commercial practices, and resolving disputes arising from defective goods or services. When such conflicts occur, we effectively represent our clients before consumer arbitration panels, during mediation proceedings, and in litigation before consumer courts if needed.

In addition to our services in Turkey, we guide clients operating in the European Union, particularly in Germany and Switzerland, on matters such as the EU Consumer Rights Directive, cross-border e-commerce regulations, and the legal responsibilities of digital service providers.

Furthermore, through our active international legal network, we cooperate with trusted law firms in over 70 countriesto deliver integrated legal solutions in areas such as e-export, digital payment systems, subscription models, mobile commerce, and consumer protection regulations tailored to specific jurisdictions.

At TURKIUS Law, we are proud to offer a forward-thinking, tech-savvy, and business-oriented approach that minimizes legal risks while securing the commercial success of our clients in the dynamic digital economy.

Services

As Turkius Law & Mediation & IP Services, we provide high-quality, solution-oriented legal, mediation, intellectual property, and consultancy services in over 70 countries—primarily in Turkey, Germany, and Switzerland—through our international legal networks and collaboration with experienced and trusted local partners specialized in diverse legal fields.

To overcome the challenges posed by geographical distance, we work closely with a broad network of legal professionals possessing diverse areas of expertise in the jurisdictions we operate, enabling us to deliver swift, effective, and locally tailored solutions. We maintain a strong presence with our head office in Istanbul (Turkey), as well as offices in Zurich, St. Gallen, and Fribourg (Switzerland), and Cologne (Germany). In addition to meeting the local legal needs of clients abroad, we also offer comprehensive and professional legal support in matters related to Turkish law.

Contract Law

Drafting, reviewing, and negotiating contracts in both English and Turkish.

Corporate Law and Commercial Transactions

Company formation, commercial contracts, transactions, and litigation.

International Law and Investment Advisory

Reliable legal support for cross-border transactions, contracts, litigation, and foreign investments.

Construction Law and Real Estate Transactions

Property sales, international turnkey construction projects, and execution of EPC contracts.

Intellectual Property Law and Trademark & Industrial Design Registration

Trademark, design, patent and utility model registration, monitoring, and litigation before the Turkish Patent and Trademark Office; IP-related contracts and disputes.

Information Technology and Telecommunications Law

Legal solutions in software, data protection, and electronic communications.

E-Commerce Law and Consumer Disputes

Compliance in e-commerce operations and resolution of consumer disputes.

Recognition and Enforcement of Foreign Court Decisions

Legal representation for the recognition and enforcement of foreign judgments in Turkey.

Data Protection and Compliance

Compliance and legal advisory services under KVKK and GDPR for your data processing activities.

Lease Law

Resolution of rental-related disputes including eviction, rent determination, and collection.

Immigration and Foreigners Law

Legal assistance for residence permits, work permits, and citizenship applications.

Labor Law and Social Security Law

Advisory on employment contracts, termination, compensation, and employer-employee relations.

Administrative Law

Litigation concerning administrative acts, full remedy actions, and public procurement disputes.

Litigation and Enforcement Proceedings

Efficient legal management of litigation and enforcement processes.

Mediation and Alternative Dispute Resolution

Assistance in both mandatory and voluntary mediation procedures.

Investment and Skilled Immigration Advisory in Germany

Company formation, residence permit applications, and EU Blue Card consultancy.

Additional Legal Services

Thanks to our participation in an international legal network, we offer comprehensive legal services in cooperation with our partners in over 70 countries.

Contact Fatma Karakülah Contact via WhatsApp